Your journey from sign-up to growing your practice

Start your journey by creating an account on HopeNow. You'll provide basic information like your name, email, and professional role (counsellor or coach). This gives you access to your practitioner dashboard where you can build your profile and manage your practice.

Fill out your practitioner profile with essential information that helps clients understand who you are and what you offer. This includes your professional headline, a detailed bio describing your background and approach, and a professional profile photo. These elements are required before you can submit your profile for review.

Once your profile is complete, submit it for review by the HopeNow team. We'll verify your credentials, check that your profile meets our quality standards, and ensure all information is accurate. This step ensures that all practitioners on the platform are qualified and trustworthy.

Our verification team reviews your profile, credentials, and professional background to ensure you meet HopeNow's standards. This typically takes 1-3 business days. You'll receive an email notification once your profile is approved. This is a major milestone — it means you're cleared to offer services on the platform.

Create service offerings that describe what you provide to clients. Each service includes a name, description, duration, price, and session modes (video, phone, in-person, or WhatsApp). You can offer multiple services at different price points, such as individual sessions, couples therapy, or specialized programs.

Set up your weekly availability so clients know when they can book sessions with you. You can create recurring availability blocks (e.g., Monday 9am-5pm) and add exceptions for holidays or time off. The platform supports complex schedules with recurring patterns and timezone handling.

Enhance your profile with optional elements that help you stand out. Add a gallery of images that represent your practice environment, upload an introduction video, or customize your profile theme colors. These touches help potential clients get a better feel for your personality and approach.

Once you're approved and have set up at least one service and some availability, your profile automatically goes live. Clients can now discover you through browse, search, and AI matching. Your profile appears in public listings and you're ready to receive your first booking.

A client discovers your profile and books their first session with you. You'll receive email and dashboard notifications about the booking. This is a major milestone — it means clients are finding you through the platform and are ready to work with you. Your calendar sync (if enabled) will automatically block this time.

Meet with your client at the scheduled time via your chosen session mode (video, phone, in-person, or WhatsApp). Deliver your professional service and provide the support your client needs. The platform provides session links, reminders, and messaging tools to support smooth delivery.

After the session ends, mark it as complete in your dashboard. This triggers the payment clearing process and updates your earnings. You can add private session notes, record outcome assessments, and provide a client summary. Completed sessions contribute to your track record and ratings.

Automatic weekly payouts are processed every Monday at 6 AM. Your first payout includes earnings from all completed sessions cleared at least 7 days ago (to allow for refund window). Funds are transferred directly to your bank account via Razorpay. This milestone confirms the financial sustainability of your practice on HopeNow.

Take your practice to the next level by creating blog posts or hosting workshops. Blog content helps with SEO and establishes you as a thought leader in your area. Workshops allow you to serve multiple clients at once and create community. Both features help you attract more clients and diversify your income.